Frequently Asked Questions
Everything you need to know about your journey to a perfect smile.
How long does shipping take for oral care products?
Standard shipping typically takes 3-5 business days within the UK. Express shipping options are available at checkout for next-day delivery on orders placed before 2 PM.
Can I return orthodontic supplies if I change my mind?
For hygiene and safety reasons, we can only accept returns on items that are unopened, unused, and in their original sealed packaging within 30 days of purchase.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible financing options and digital wallet payments like Apple Pay and Google Pay.
Are your products recommended by dental professionals?
Yes, every product in our retail store is hand-selected and approved by our team of certified orthodontists to ensure they meet the highest clinical standards for your dental health.
Do you ship internationally?
Currently, we ship to customers across the United Kingdom and Europe. Shipping costs and delivery times for international orders are calculated based on the destination at checkout.
What should I do if my order arrives damaged?
Please contact our customer support team immediately with your order number and a photo of the damage. We will arrange a replacement or a full refund at no additional cost to you.